YouVersion Support is All-New!

As the next step in our plans to continue improving your support experience with the Bible App™ and YouVersion.com, we’re pleased to announce the launch of the all-new YouVersion Support website. How different is it? Well, if you haven’t been to YouVersion Support lately, then you haven’t seen all the helpful new stuff. You’ll find: Comprehensive answers to Frequently Asked Questions, organized by platform and topic. Video tutorials for common tasks. Live feeds from @YouVersion and @YouVersionHelp. Links to the many ways you can contact Support for help. And comprehensive search.

 

 

As excited as we are about this relaunch, it represents just one piece of a much broader strategy. Our goal is to provide world-class support every bit as good—and even better—than you can receive for products and services that you pay for. But with the YouVersion community growing by literally millions of people every month, welcoming all those new members to our family means we rely heavily on your active participation. We can accomplish so much more when we all work together.

The Bible App is truly a worldwide resource, but most of what we’re presently able to offer is written in English—a fact that doesn’t accurately reflect the demographics of who’s actually using YouVersion tools. If you can help us translate into your language, we’d be honored to have your help. Also, we receive many requests every month that require individual responses. Even when these are short, they really add up. If you’re tech savvy, answering platform-related questions for the Bible App is a great way that you can get involved. (If you don’t know what “platform-related” or “tech savvy” means, probably this volunteer option is not for you.) But don’t let that stop you: Let us know what you can do at http://support.youversion.com/how-can-i-help/.

Although we’re always happy to respond to your requests on Facebook and Twitter, our new YouVersion Support site lets us serve you better, providing answers tailored to your specific needs. Perhaps best of all: It doesn’t limit you to just 140 characters!

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