The Vision:
YouVersion Support’s mission is to serve the global YouVersion user base. This includes offering technical support, troubleshooting and how-to help to hundreds of users across dozens of languages each day. YouVersion is seeking a tech savvy leader who can lead our growing global support team to bigger and better heights.
You are:
- Passionate about the Bible and YouVersion
- Passionate about excellent customer service and customer experience
- A natural-born leader
- Infinitely helpful and a “people-person”
- Fond of mobile apps
- Calm under pressure
- Extremely organized and process driven
- Willing to take time for the little guy
- A lover of concise, but effective, communication
- A part or have been a part of a volunteer team somewhere in the world
You will be:
- Responsible for the help-desk and support site
- Attracting and leading teams of volunteers around the world
- Expected to be proactive, and highly engaged in social spaces where the Bible App is being talked about actively
- Handling the “delicate” and “tough” requests when they arise, with a smile
- Writing and managing the auto-responses used across all languages
- Working with current team leaders to foster good morale and know what is happening on a daily/weekly basis
- Orchestrating the best possible user experience when it comes to contacting support and receiving a knowledgeable answer, quickly
Would rock if you:
- Know what ZenDesk is and how to use it
- Speak more than one language
- Thrive on the unexpected
- Love meeting new people because you inspire them
- Have awesome hair
If you are convinced that this role was made for you, apply here.