Updated Bible App for iPhone, iPod touch, iPad: Sign in, Sign up, and Support

After the announcement of the Bible App™ version 3.3 release for iPhone, iPod touch, and iPad, we promised we’d give you specific tips on how you could get the most out of it. First, we covered Bible Reader updates. Today, we’ll tell you about enhancements to Sign in, Sign up, and integrated Technical Support.

Sign up for the Bible App™ Using Facebook

  • Sign in is cleaner and offers more options, such as signing in with either your email address or username.
  • Sign up now lets you sign up for a free YouVersion account using your Facebook login, saving you time:
    • You won’t have to verify your email address, and
    • Your YouVersion account connects automatically to your Facebook account, making it easy to share the Bible App, verses, or Bible plans with your friends.
 
Access Technical Support from Directly Inside the Bible App™

  • Now you can access Technical Support from directly inside the Bible App. When you email Support from within the Bible App, your request automatically includes information that helps our team quickly troubleshoot your issue.
 
View Tech Support Knowledgebase from Inside the Bible App™Also from directly inside the Bible App, you can:

  • View solutions to Frequently Asked Questions from the YouVersion knowledgebase.
  • Watch video tutorials, and
  • See recent tweets on known issues from @YouVersionHelp, YouVersion’s official support account on Twitter.
 
 

 
Still don’t have your Apple device updated to the latest release of the Bible App? What are you waiting for? You can get it right now in the iTunes App Store. And be sure to come back tomorrow to learn all about the brand-new highlighting features and exciting updates to bookmarks! These much-requested, new and updated features promise to make your experience connecting with the Bible through the Bible App richer than ever before.

YouVersion Support is All-New!

As the next step in our plans to continue improving your support experience with the Bible App™ and YouVersion.com, we’re pleased to announce the launch of the all-new YouVersion Support website. How different is it? Well, if you haven’t been to YouVersion Support lately, then you haven’t seen all the helpful new stuff. You’ll find: Comprehensive answers to Frequently Asked Questions, organized by platform and topic. Video tutorials for common tasks. Live feeds from @YouVersion and @YouVersionHelp. Links to the many ways you can contact Support for help. And comprehensive search.

 

 

As excited as we are about this relaunch, it represents just one piece of a much broader strategy. Our goal is to provide world-class support every bit as good—and even better—than you can receive for products and services that you pay for. But with the YouVersion community growing by literally millions of people every month, welcoming all those new members to our family means we rely heavily on your active participation. We can accomplish so much more when we all work together.

The Bible App is truly a worldwide resource, but most of what we’re presently able to offer is written in English—a fact that doesn’t accurately reflect the demographics of who’s actually using YouVersion tools. If you can help us translate into your language, we’d be honored to have your help. Also, we receive many requests every month that require individual responses. Even when these are short, they really add up. If you’re tech savvy, answering platform-related questions for the Bible App is a great way that you can get involved. (If you don’t know what “platform-related” or “tech savvy” means, probably this volunteer option is not for you.) But don’t let that stop you: Let us know what you can do at http://support.youversion.com/how-can-i-help/.

Although we’re always happy to respond to your requests on Facebook and Twitter, our new YouVersion Support site lets us serve you better, providing answers tailored to your specific needs. Perhaps best of all: It doesn’t limit you to just 140 characters!