If you’ve had trouble getting timely assistance for your problems with the Bible App™, you’re not alone. And for that, we would like to sincerely apologize. At YouVersion, we’ve always focused most of our resources on making the Bible as widely available as possible. And because we move so fast, most of our support has traditionally come from our awesome volunteers.
But we want to do more.
We recently realized that we’ve been receiving up to a few hundred support requests every day. Today, we’re addressing that need specifically. We’d like to introduce you to our newest team member, Ben Armstrong, User Support Coordinator for YouVersion. (That’s Ben at the right, hard at work, surfing a tube slide.) Ben will be answering your questions, developing tutorials, writing how-to’s and building out a more comprehensive Frequently Asked Questions list for you.
We’ve always wanted to make the Bible App the best app on your mobile device, whether paid or free. But we’d also like to give you better support than you could get even if you were paying for it. And, we even want to make that happen in all the languages we support.
For those of you who have may have already met Ben during the last week, you know he’s awesome. But Ben won’t be able to do it alone. He’ll need your help. What can you do to help us make YouVersion support fantastic? Here are just a few areas where we already know we could use your assistance:
- Building “how-to” tutorials
- Answering support tickets
- Monitoring YouVersion’s Facebook page and responding to issues
- Responding to support requests to @YouVersion on Twitter
If you can help, please sign up here, and be sure you choose “customer support”!
